COVID-19 Information Hub

Page last updated: 12/1/2021

Delivery & Service Snapshot: All services are operating as normal.

Operating Status, Hours & Payment Options

• Richard’s Oil is closely following the recommended CDC Guidelines in an effort to minimize risk to customers and employees

• We encourage customers to interact with us safely by calling or communicating electronically during normal business hours (Monday-Friday 7am-4pm & Saturday 7am-12pm)

• Customers are welcome to work with our office staff to securely submit payments by phone at (401) 822-1543 or send payments by mail to the address on your delivery ticket

Oil Deliveries

• Oil deliveries are running as scheduled within our normal service area

• Customers on automatic delivery will continue to receive scheduled deliveries

Emergency & Scheduled Burner Service

• If you are scheduled for service work, we will contact you to check on the health of anyone in your home, and to confirm our protocol to ensure everyone’s safety

• Our drivers and technicians have been trained to mitigate the risk of performing essential service work, however we do ask customers to respect social distancing guidelines as needed while we are at your home

Internal Protocols

• We are also thoroughly sanitizing our office and all service vehicles frequently

• We communicate with our employees regularly and remain focused on disease prevention

• We require our staff to stay at home if they are not feeling well

How You Can Help

• Please notify our office directly prior to any service call that requires a technician to enter your home if someone at your home or property is sick or in poor health for any reason or has been exposed to the coronavirus

Thank you for your patience through this tough time. We’re proud to continue serving you!